Close Menu
    Trending
    Demo

    Privacy Policy

    Privacy Policy

    Last updated:

    1. Introduction

    Techprivy respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, share and protect personal data when you visit techprivy.com (our “website”), contact us, subscribe to our updates, book a discovery call or use our services.

    It also explains your privacy rights and how the law protects you. Please read it alongside any other privacy information we give you on specific occasions, such as in a client contract.

    2. Who we are

    Techprivy Digital Limited (trading as Techprivy, “we”, “us” or “our”) is a digital marketing company providing search engine optimisation (SEO), content marketing, social media marketing, email marketing, paid advertising (PPC) and analytics services.

    Techprivy Digital Limited is the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR).

    Company details

    		  

    Company name

    Techprivy Digital Limited

    Registered in

    England and Wales

    Company number

    16399573

    Registered office

    [Registered office address]

    ICO registration number

    [ICO registration number]

    Email

    info@techprivy.com

    Telephone

    +44 7423 223 772

    When we act for our clients. When we deliver services for a client, we may handle personal data that belongs to that client, such as customer email lists, advertising audiences or website analytics. In those cases, our client is the data controller and we act as their data processor, following their written instructions under our contract. If you are a customer of one of our clients, please contact that client about how they use your personal data.

    3. The personal data we collect

    Personal data means any information from which a person can be identified. We may collect, use and store the following categories of personal data:

    Category

    What it includes

    Identity data

    First name, last name and job title

    Contact data

    Email address, telephone number, company name and business address

    Enquiry data

    Information about your business, website, goals, budget and requirements that you share with us

    Client account data

    Log-in details or user access you grant us to your website, advertising, analytics, email or social media accounts

    Financial and transaction data

    Billing details, invoices and payment records. Card payments are handled by our payment providers, and we do not store full card details

    Technical data

    IP address, browser type and version, device type, operating system, time zone setting and approximate location derived from your IP address

    Usage data

    How you use our website, including pages viewed, time spent on pages and the website that referred you

    Marketing and communications data

    Your marketing preferences and how you interact with our emails, such as opens and clicks

    Comment data

    Your name, email address and comment when you comment on a blog post

    We do not intentionally collect special category data, such as information about your health, ethnicity, religious beliefs or political opinions, or information about criminal convictions. Please do not send us this type of information.

    4. How we collect your personal data

    We collect personal data in three ways:

    • Directly from you, when you complete a form on our website, book a discovery call, subscribe to our newsletter, comment on a blog post, contact us by email, telephone or social media, or become a client.
    • Automatically, through cookies and similar technologies when you use our website. Section 7 explains this in more detail.
    • From third parties and public sources, such as Companies House, LinkedIn, scheduling tools, payment providers, and analytics and advertising platforms.

    5. How and why we use your personal data

    We only use your personal data when the law allows us to. Each purpose below relies on one or more of these lawful bases under UK GDPR:

    • Contract: the processing is necessary to perform a contract with you, or to take steps you have asked us to take before entering into one.
    • Legitimate interests: the processing is necessary for our legitimate business interests, and those interests are not overridden by your rights and interests.
    • Legal obligation: the processing is necessary for us to comply with the law.
    • Consent: you have given clear consent for a specific purpose. You can withdraw your consent at any time.

    Purpose

    Lawful basis

    To respond to your enquiries and messages

    Legitimate interests (responding to people who contact us)

    To arrange and hold discovery calls and prepare proposals

    Contract (steps before entering into a contract) and legitimate interests

    To deliver our services and manage our relationship with clients

    Contract

    To issue invoices, collect payments and keep financial records

    Contract and legal obligation

    To send our newsletter and marketing insights

    Consent

    To tell existing clients about similar services

    Legitimate interests, in line with PECR

    To analyse how our website is used and improve our website and content

    Consent (for analytics cookies)

    To keep our website secure and prevent spam and fraud

    Legitimate interests

    To publish and moderate blog comments

    Legitimate interests

    To comply with legal and regulatory requirements

    Legal obligation

    We only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another, compatible purpose. We do not sell your personal data. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects.

    6. Marketing communications

    We only send you our newsletter or marketing emails if you have subscribed to receive them, or if you are an existing client and we are telling you about similar services.

    You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by emailing info@techprivy.com. Unsubscribing from marketing does not affect the service emails we need to send you as a client.

    7. Cookies

    Cookies are small text files placed on your device when you visit a website. We use strictly necessary cookies to make our website work. We only use analytics, marketing and embedded content cookies if you accept them through our cookie banner.

    Type

    Purpose

    Consent required

    Strictly necessary

    To keep the website secure, protect forms from spam, load pages efficiently and remember your cookie choices

    No

    Analytics

    To help us understand how visitors use our website so we can improve it

    Yes

    Marketing

    To measure the performance of our advertising and show relevant adverts on other platforms

    Yes

    Embedded content

    To display content from third parties, such as videos, social media posts or booking tools. These providers may set their own cookies

    Yes

    You can change your cookie choices at any time using the “Cookie settings” link in our website footer. You can also block or delete cookies through your browser settings, although some parts of our website may not work properly if you do.

    8. Who we share your personal data with

    We share personal data only where necessary, and only with third parties who are required to keep it secure and to use it only for the purposes we specify. These include:

    • Website hosting, maintenance and security providers
    • Email, form, scheduling and video-conferencing providers
    • Customer relationship management, project management and productivity software providers
    • Analytics and advertising platforms, where you have consented to the relevant cookies
    • Payment providers, accountants, insurers, and legal and other professional advisers
    • HM Revenue & Customs, regulators, law enforcement agencies and other authorities, where the law requires it

    If we sell, transfer or merge any part of our business, personal data may be transferred to the new owner, who may use it in the same way as set out in this policy.

    9. International transfers

    Some of our service providers are based, or store data, outside the United Kingdom, for example in the European Economic Area or the United States. Whenever we transfer personal data outside the UK, we make sure it receives an equivalent level of protection by relying on at least one of these safeguards:

    • UK adequacy regulations (also known as “data bridges”) for the destination country
    • The International Data Transfer Agreement or the International Data Transfer Addendum approved under UK law
    • The UK Extension to the EU–US Data Privacy Framework, for certified US organisations

    Please contact us if you would like more information about the safeguards we use.

    10. How long we keep your personal data

    We keep personal data only for as long as necessary for the purposes we collected it for, including to meet legal, accounting and reporting requirements.

    Type of data

    Retention period

    Enquiries that do not lead to a contract

    Up to 12 months after our last contact

    Client contracts, project records and correspondence

    6 years after our working relationship ends

    Invoices and accounting records

    6 years from the end of the financial year they relate to

    Newsletter subscriber data

    Until you unsubscribe. We then keep your email address on a suppression list so that we do not contact you again

    Website analytics data

    Up to 14 months

    Blog comments

    For as long as the comment remains published

    Access to client accounts

    Removed when our services end

    When we no longer need personal data, we securely delete or anonymise it.

    11. How we protect your personal data

    We have put appropriate technical and organisational measures in place to protect personal data from being accidentally lost, used, accessed, altered or disclosed without authorisation. These include SSL encryption on our website, access controls, multi-factor authentication where available, and regular software updates.

    Access to personal data is limited to people who need it to do their work and who are bound by a duty of confidentiality. When clients give us access to their accounts, we use only the access we need and remove it when our work ends.

    We have procedures in place to deal with any suspected personal data breach. Where the law requires it, we will notify the Information Commissioner’s Office within 72 hours of becoming aware of a breach, and we will tell you without undue delay if a breach is likely to result in a high risk to your rights and freedoms.

    12. Your rights

    Under UK data protection law, you have the following rights in relation to your personal data:

    • Right of access: to request a copy of the personal data we hold about you.
    • Right to rectification: to ask us to correct personal data that is inaccurate, or to complete data that is incomplete.
    • Right to erasure: to ask us to delete your personal data in certain circumstances.
    • Right to restrict processing: to ask us to limit how we use your personal data in certain circumstances.
    • Right to object: to object to processing based on our legitimate interests, and to object at any time to direct marketing.
    • Right to data portability: to receive the personal data you gave us in a structured, commonly used format, or to ask us to transfer it to another organisation, where processing is based on consent or contract and carried out by automated means.
    • Right to withdraw consent: where we rely on consent, you can withdraw it at any time. This does not affect any processing carried out before you withdrew it.

    To exercise any of these rights, please email info@techprivy.com. You will not usually need to pay a fee. We may ask you to confirm your identity before we respond, to make sure personal data is not disclosed to anyone who has no right to receive it.

    We will acknowledge your request within 5 working days and aim to respond in full as quickly as possible, and in any event within one month of receiving it. If your request is complex, or you have made several requests, the law allows us to extend this period by up to two further months. If this happens, we will tell you within the first month and explain why.

    13. Children

    Our website and services are intended for businesses and are not directed at children. We do not knowingly collect personal data from anyone under the age of 18. If you believe a child has given us personal data, please contact us and we will delete it.

    Our website contains links to third-party websites and social media platforms, such as LinkedIn, Facebook, Instagram, X and YouTube. We are not responsible for the privacy practices of these websites, and we recommend that you read the privacy policy of every website you visit.

    15. Changes to this privacy policy

    We review this policy regularly and may update it to reflect changes to our services or to the law. The “Last updated” date at the top of this page shows when it was last changed. Where changes are significant, we will take reasonable steps to let you know.

    16. Contact us and complaints

    If you have any questions about this policy or how we handle your personal data, please contact us:

    • Email: info@techprivy.com
    • Telephone: +44 7423 223 772
    • Post: Techprivy Digital Limited, [Registered office address]

    If you have a concern, please contact us first so that we can try to resolve it. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection: